Customer Service Skills Learning Materials

The links below give free access to Seafish/NFFF Customer Service Skills workbook content.
Like the Fish Frying Skills qualification, there are two self study workbooks. Customer Service, Hygiene and Health & safety are the topics covered and candidates successful with an on-site assessment will be issued with a Customer Service Skills certificate. More information on the certification process here

Click the links below to be taken to each section for an overview and a link to download the pdf file.

• Food hygiene and health & safety
  • Part 1 - Food hygiene principles,
  • Part 2 -Temperature Control,
  • Part 3 - Health & Safety
  • Seafish Videos on Youtube - Health & Safety and Food Safety
• Intro to customer service
  • Part 1- Work skills,
  • Part 2 - Getting ready for opening,
  • Part 3 - Dealing with customers,
  • Part 4 - Customer complaints and incidents