Customer Service Skills Learning Materials

This page offers an overview of the customer service distance learning programme and provides access to free downloads for customer service, food hygiene, health & safety.

The links below give free access to Seafish/NFFF Customer Service Skills workbook content.
Like the Fish Frying Skills qualification, there are two self study workbooks. Customer Service, Hygiene and Health & safety are the topics covered and candidates successful with an on-site assessment will be issued with a Customer Service Skills certificate. More information on the certification process here

Click the links below to be taken to each section for an overview and a link to download the pdf file.