Introduction_to_customer_service_in_fish_frying

Workskills and customer service:

Wthin the service industry, which includes fish and chip shops/restaurants, you need to possess certain workskills to be successful. Without these skills, it is difficult to interact with both your paying customers and the people who work with you.

This segment will look at some of these workskills, which you need to demonstrate in order to be successful in a fish and chip shop or restaurant.

The downloadable pdf file is available here and includes:

GENERAL GUIDE & SEGMENT ONE – WORKSKILLS

AIMS OF THE SEGMENT

By the end of this segment you will:

• understand why your attitude is important;

• be able to state why first impressions matter;

• explain the importance of communication, both with your paying customers and the staff who you work with;

• be able to state the importance of working in a confident manner.

Back to frying skills page

For more information check out the Seafish website fish friers page

Introduction to customer service in fish frying - Part 1

GENERAL GUIDE & SEGMENT ONE – WORKSKILLS