Introduction to customer service in fish frying - Part 4
Dealing with customer complaints and incidents: However good the service and the food are in your shop or restaurant, there will always be customers who will complain. Remember, not all customers that complain are reasonable people – however – “the customer is always right”. As well as complaints, you may also have to deal with various incidents from accidents to left items. Dealing with these also requires a high degree of customer service, either directly from yourself, or on handing over to a colleague or superior. AIMS OF THE SEGMENT By the end of this segment you will: • be able to deal effectively with a customer complaint; • be able to deal effectively with different types of incidents. The downloadable pdf file is available here. For more information check out the Seafish website fish friers page |
||||||
